Corporate & Consumer Policy

ICWI's Corporate Policy reflects the following fundamental values:

The company will strive to meet the needs and the expectations of its different interested parties - that is, policyholders, shareholders, employees, and the society in which the enterprise operates.
The company will strive to maintain good levels of profitability, in order to fulfill the expectations of its interested parties
Contacts between ICWI and its interested parties will be extensive, in order to prove bases for decisions on the company's goals and direction, and to instill understanding of the company's actions. An effective two-way communication system is a prerequisite for this.

ICWI's Consumer Policy defines the values which should characterize the company's daily contact with consumers. The policy seeks to establish, with the consumer, higher and more efficient levels of:

Co-operation - Working in consultation with clients and other consumers to develop products and services which meet their needs. This includes co-operation with organisations which represent the consumers' interests.
Service - Characterized by an understanding of the client's needs before, during and after purchase; and in correct and prompt notification. As far as possible, the company will attempt to give individualised service.
Marketing - Uniting the demand for appropriate policies at highly competitive prices, with the need for knowledgeable, ethical, well-trained salesmen, and factual advertising.
Information - Supplying relevant, correct and well-balanced information, in an easily understood format, in order to stimulate interest in insurance.

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